Preparing your loved one for cremation

Understanding the cremation process can help us feel more comfortable when making this decision for ourselves or on behalf of a loved one who’s passed. Below, we outline the steps that are taken to prepare a body for cremation and how we support you and your family throughout the process.

Understanding the cremation process

From the first moment your loved one enters our care, we’ll ensure they’re looked after with dignity and respect. When the time comes for the cremation process to begin, we’ll transfer them to our facilities, a trusted partner or a state crematorium, depending on their location. The cremation process then follows several steps, each handled with great care and sensitivity.

Careful identification

Experienced professionals will take great care during the identification process to prevent any errors. The nameplate on your loved one’s coffin will stay with them throughout the process.

Preparing your loved one

Next, your loved one’s body will be prepared for cremation with great care and dignity. At your request, they can have their hair or makeup style in a particular way or be dressed in a favourite outfit.

Personal belongings

Before the cremation begins, you can request to have any personal belongings from your loved one. This could be jewellery, cufflinks or other special items you’d like to hold onto. The staff will also remove any medical devices, implants or prosthetics.

Documentation and communication

Throughout the cremation process, the crematorium will maintain comprehensive documentation to ensure transparency and accountability at every step. Our team is available to answer your questions at any time. We want you to feel informed and comfortable throughout the process.

Support for you and your family

We understand that losing a loved one can be a challenging and deeply personal journey. Our team can provide guidance and a listening ear whenever you need it. From deciding what to do with your loved one’s ashes to choosing a cremation urn, we have the resources to help you.